Last updated 16 October 2026. This explains what personal information The UnBuilt collects through this website, why, and your rights.
The UnBuilt is a trading name of The UnBuilt Visualisation Ltd, company number 15269748, registered office Orbit, Netpark, Joseph Swan Road, Sedgefield, Stockton-On-Tees, TS21 3FB. We are a 3D visualisation studio based in County Durham, UK, and we are the controller of the personal information described here. Contact us at studio@theunbuilt.com.
When you send an enquiry through our contact form we collect your name, email address, phone number (optional), company (optional), project type (optional) and your message. We also record the page you sent it from.
If you email or phone us we keep that correspondence. We do not use analytics or advertising trackers on this website.
We use your details to reply to your enquiry, prepare a quote and run the project if you go ahead. We may email you a confirmation of your enquiry. We will only send marketing emails if you have agreed to them, and every one will include an unsubscribe link.
Replying to enquiries and preparing quotes is a legitimate interest of ours, and a step you ask us to take before entering a contract. Marketing, if any, is based on your consent, which you can withdraw at any time.
Enquiries are stored in HubSpot, our customer records and email system. Our website is also served by a hosting provider. We do not sell your information.
Pages on this site load some resources from other companies, such as Google Fonts, content delivery networks for code libraries, and YouTube for embedded films. Those providers receive your IP address and browser details when the page loads. See our cookie notice.
We keep enquiry details for as long as we need them to deal with your enquiry and for our business records. If you ask us to delete them, we will, unless we have to keep them by law.
You can ask to see the information we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy. Email studio@theunbuilt.com and we will respond within one month.
If you are not happy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
© 2026 The UnBuilt Visualisation Ltd. Registered in England and Wales, company no. 15269748. Registered office: Orbit, Netpark, Joseph Swan Road, Sedgefield, Stockton-On-Tees, TS21 3FB.